Terms & Conditions

Last updated: 25 November 2020

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the https://www.ohmyburger.co.uk website and the Oh My Burger App android/iOS mobile application (the “Service”) operated by Oh My Burger (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

PAYMENT

You will be held responsible for the payment of all orders that you place through our website. Please make sure that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of for your order. We accept a variety of credit and debit card payments, which are listed on the checkout screen. Once you have submitted your order using your chosen payment method, we will automatically deduct the order amount from your account. If your payment is declined, we will cancel your order and we’ll let you know that we’ve had to do this.

Delivery

Delivery times: We try our best to make sure that you get your order within 40 minutes of placing it. It’s important that you remain at the delivery address you’ve given us to receive your order. If you’re not in to receive your order the delivery driver may try to call you but we can’t leave it behind a plant pot (sorry!) and we are not able to refund for delivery orders as all of our food is freshly cooked and we can’t resell it.

Delays: Sometimes there may be reasons outside of our control that mean we can’t deliver your order within our targeted delivery time. In the rare event that delivery is seriously delayed we may have to cancel your order. We will of course notify you of this and ensure that you are given a full refund.

Delivery drivers will only deliver to the main door/reception when delivering to apartment blocks, flats or hotels, so please make sure you come to meet them there.

Please be nice to your delivery driver – We reserve the right to blacklist any delivery address if any delivery driver reports aggressive or abusive behaviour towards them.

Use of our products: We deliver our products to you so that you can enjoy them yourself or with your friends and family. You agree that you will not re-sell any OMB products delivered to you or use them for any other commercial purposes.

FAILURE TO COMPLY WITH THESE TERMS & CONDITIONS

If you fail to comply with these terms and conditions, you will be responsible for any costs that we incur as a direct result of your failure. If we delay in or fail to enforce our rights under these terms and conditions, that does not mean that we lose the right to do so or that you do not have to comply with your obligations under these terms and conditions. Any waiver of our rights will only be effective if it is made clear in writing to you.

COMPLAINTS

If you are unhappy with the service you have received, please contact us and we will do our best to get to the bottom of what happened and why.

Allergens

We have taken all reasonable steps to ensure that this table is accurate. However, we cannot guarantee that the product is ‘100% free from’ that component because of the risk of unexpected cross-contamination.

Your statutory rights are not affected.